Why you should have confidence in Oodle Cars
There are so many different things to consider when buying a car and we know how stressful it can be. Ensuring that you purchase a good quality vehicle from a reputable dealership is key, but achieving this can be quite a headache! We want to put the fun back into car buying for you, but why you should trust our dealership?
RAC trust us, that’s why! Our continuing endorsement and affiliation with RAC is based on our ability to consistently deliver quality used cars for retail. Not only do we excel in RAC audits, we have also been awarded the RAC Certificate of Approval and awarded RAC Approved Dealer status.
This RAC Approved Dealer status entitles RAC inspectors to visit us unannounced to check our work, the cars in the showroom, and that of our RAC garage partner. In recent audits of our dealership we have scored 100% in every single category - a feat of which we're incredibly proud.
The annual RAC Buy Sure Ctsi inspections investigate our general status as an approved dealer and ensure our standards are maintained in the quality used car market. The audit looks at the customer service we provide as a dealership, our vehicle preparation, and making sure we advertise everything openly, honestly and fairly.
We are proud to shout from the rooftops that in a recent RAC Buy Sure Ctsi inspection we scored 100 in every category, as outlined below:
- All vehicles are described as they are advertised
- All vehicles brought in by customers are priced using an industry standard pricing guide
- Our business T&Cs are available at the dealership for customers, and are easy to understand
- Our terms of sale are shown and explained to the customer before the sale
- All documentation associated with the vehicle is available for the customer to view at any time
- We only ask for a small deposit, if any, and we ensure they are protected
- All our staff are trained in the RAC Used Vehicle Code of Practice
- All vehicles are parked in a safe environment for customers to view
- We have a Customer Care representative who deals with customer complaints in the correct manner
- We have the correct insurance
- We allow third party inspections of all our vehicles to take place
- We offer finance and insurance policies for all our vehicles, and we clearly define the T&Cs of these
In early January 2020 we were also subject to an RAC Buy Sure Individual Car Inspection, which saw two RAC engineers undertaking secret audits of three arbitrarily selected cars in the showroom.
- Vehicle History
- Road Test
- Vehicle Exterior
- Vehicle Interior
- Road Wheels and Tyres
- Engine compartment
The results of these RAC audits truly reflect Oodle Cars’ attention to the mechanical integrity and road worthiness of our cars, not to mention the all-round quality ethos which ensures that every customer leaves with the reassurance of a trouble-free driving experience. Did we mention that we also provide every customer with a robust RAC 12 month warranty and two month breakdown cover? We’ve got you covered!
Customer service is our number one priority and making sure our customers come into our dealership and have an honest, open and enjoyable experience is paramount to what we do and why we do it.
If RAC trust us, so can you! Check out the review below from customer, Kevin. He said, “Awesome experience! Great communication and customer service – these guys know how to prep their cars. Can’t fault, and will definitely use again.”
Take a look at some more of our reviews here and we hope to see you soon for a chat about cars and a good old Yorkshire cuppa!