Oodle Cars - Used Car Purchase Terms and Conditions

Please read the following important terms and conditions before you purchase any used car from us.

  1. Information about us and how to contact us

    Who we are. We are Oodle Financial Services Limited trading as "Oodle Cars" a company registered in England and Wales. Our company registration number is 07277272 and our registered office is at One Callaghan Square, Cardiff, CF10 5BT. We are regulated by Financial Conduct Authority.

    How to contact us. You can contact us by telephoning our customer service team at 01865 475045 or by writing to us at sales@oodlecars.co.uk or Nuffield Centrum, 32 Nuffield Way, Abingdon, Oxfordshire, OX14 1RL. We may record calls for quality and training purposes.

    Our opening hours are: Monday to Friday 09.00am to 18.00pm, Saturday 10.00am to 16.00pm, and Sunday by appointment.

    How we may contact you. If we have to contact you we will do so by telephone, SMS, email or by writing to you using the contact details provided by you to us in your Enquiry (defined below).

  2. Definitions

    1. For the purposes of these Terms we have given the following words or expressions a particular meaning:

      "Enquiry"

      has the meaning set out in section 4.1.2;

      "Online Form"

      means either the "Make an enquiry", "Call me Back" or "Reserve" form set out on the Website which requires you to provide certain information to us and allows you to confirm accept of these Terms;

      "Personal Information"

      means your personal data (including but not limited to any information that you provide to us during the process of your purchase of, or making an enquiry about, a Used Car) as defined in the General Data Protection Regulation (EU) 2016/679;

      "Premises"

      means our premises at Oodle Cars, Nuffield Centrum, 32, Nuffield Way, Abingdon, Oxfordshire, OX14 1RL;

      "Purchase Price"

      means the price of the Used Car as stated in the sales invoice issued in accordance with 5.1.3 and 5.2.1;

      "Reservation Email"

      means the email sent by us to you after you have confirmed that you would like to reserve the Used Car;

      "Reservation Fee"

      means the fee of £99 required to reserve the Used Car you wish to purchase;

      "Terms"

      has the meaning set out in section 3.1;

      "Trade-In Vehicle"

      means the vehicle you wish to sell to us where such Trade-In Vehicle Amount is to be used by you as part payment of your purchase of the Used Car;

      "Trade-In Vehicle Amount"

      means the amount of money we have agreed to pay to you for your Trade-In Vehicle in accordance with section 5.3.2, which is to be used against the purchase of the Used Car by you;

      "Used Car"

      means the vehicle which is made available for sale from us on the Website and, following reservation, the vehicle you wish to purchase from us;

      "Used Car Description"

      means the description of the Used Car(s) including but not limited to the price; make; model; mileage; any manufacturer fitted feature; engine; colour; wheel size; upholstery; equipment or other feature, shown on the Website;

      "Warranty"

      has the meaning set out in section 5.4.1;

      "Website"

      means the website owned and operated by us located at https://www.oodlecars.co.uk/

      "We / we", "Us / us", "Our / ours"

      means Oodle Financial Services Limited trading as "Oodle Cars" with registered office is at One Callaghan Square, Cardiff, CF10 5BT; and

      "You / you" and "Your / your"

      means you personally, being the customer or prospective customer desiring to reserve and buy Used Cars from us, and this includes any user of the Website.

    2. Headings in these Terms are only for convenience and shall not affect its construction.

  3. These terms

    1. These are the terms and conditions on which we supply the Used Car to you (the "Terms"). By law we must give you certain information before a legally binding contract between you and us is made. These Terms will be supplied to you via email to the email address provided by you in your Enquiry. They are also available to be viewed and downloaded from our Website at www.oodlecars.co.uk. If we have to change any of these Terms once a legally binding contract between you and us is made, we can only do this if you agree to the change.

    2. Please read these Terms carefully before you reserve and/or purchase the Used Car. These Terms tell you who we are, on what terms we sell the Used Car to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms, please contact us to discuss.

    3. If you completed an Online Form, we will ask you to confirm, by ticking a box that you have read these Terms and that you accept that you will be bound by them in respect of an Enquiry, reservation or purchase of a Used Car.

    4. If you did not complete an Online Form (i.e. you contacted us by email or telephone), we will (1) before sending the Reservation Email, direct you to the Terms on our Website, and (2) send you a copy of these Terms in the Reservation Email and ask you to return a signed version of these terms to us by email to sales@oodlecars.co.uk. By returning a signed copy of the Terms to us you confirm that you have read these Terms and accept that you will be bound by them in respect of an Enquiry, reservation and/or purchase of a Used Car.

  4. Searching for a used car

    1. Used Car Website Searches

      1. You can view the Used Car Descriptions for the Used Cars that are available for sale from us using the "Car Search" search facility at the Website. We accept no responsibility for the availability and/or non-availability of any Used Car viewed on the Website.

      2. If you would like to buy or enquire about a Used Car you have seen on the Website then please contact us by completing one of our Online Forms, or by telephoning us on the telephone numbers set out on the Website or by e-mailing us on sales@oodlecars.co.uk (an "Enquiry"). Following receipt of an Enquiry we will be in contact you to discuss the sale process and next steps.

      3. Our Website is solely for the promotion of our Used Car in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK.

    2. Pricing & Used Car Descriptions

      1. The Used Car Descriptions are for information only and do not constitute an offer by us to sell, supply or deliver any Used Car to you. The Used Car Descriptions are for general information and are not intended to address your requirements. Before making any purchase, you should satisfy yourself as to the suitability of the Used Car for your requirements and you should not rely upon the Used Car Descriptions nor our skill or knowledge regarding the Used Car's fitness for any particular purpose or use.

      2. All Used Cars shown on the Website are in a used condition (such condition as set out on the Website) and some Used Cars may have had multiple drivers.

      3. Any references to the speed or performance of the Used Car should not be taken as an encouragement to drive irresponsibly, dangerously or at speeds in excess of national limits or to breach the rules of the Highway Code. Any references to accessories fitted to the Used Car should not be taken as an encouragement to act anti-socially or to encourage unsafe driving.

      4. We make every effort to ensure that the prices shown on the Website are accurate. However, errors may occur, and we may change prices without notice. We will inform you as soon as reasonably possible if there is an error in the price of the Used Car that you have reserved or ordered. You may then either (a) re-confirm your order at the correct price or (b) cancel your order. If you decide to cancel your order after we have informed you of a pricing change, we will give you a full refund of any monies you have paid as soon as reasonably possible (and in any event within fourteen (14) days of cancellation).

      5. We make every effort to ensure the accuracy of the information contained in the Website and Used Car Descriptions, although errors may occur. You should not regard the Used Car Descriptions and the Website as a definitive guide to the Used Cars. We are not agents of any manufacturer and cannot enforce any manufacturer's express or implied warranty or representation. We will inform you as soon as reasonably possible if there is an error or change to the Used Car Description in relation to a Used Car that you have reserved or ordered. You may then either (a) re-confirm your order, having accepted the updated Used Car Description or (b) cancel your order. If you decide to cancel your order after we have informed you of an error or change to the Used Car Description, we will give you a full refund of any monies you have paid as soon as reasonably possible (and in any event within fourteen (14) days of cancellation).

      6. You accept the Used Car in the condition it is delivered to you and you are aware of the service history as shown in the Used Car Description.

  5. Making an Order

    1. Orders and payment of Reservation Fee

      1. In order to purchase a Used Car, you must submit an Enquiry to us. Submitting an Enquiry is consent from you to us to contact you to discuss the Enquiry.

      2. A member of our team will contact you by telephone, using the contact details provided by you in the Enquiry within twenty four (24) hours of the Enquiry being submitted by you, to discuss the Used Car and/or reserve the Used Car.

      3. After we have contacted you by telephone, and you have confirmed that you wish to reserve the Used Car, we will send you a Reservation Email, which will:

        1. include a sales invoice in respect of the Reservation Fee;

        2. contain a link to our payment system. Unless you have already made the payment of the Reservation Fee over the telephone, you must use this link to pay the Reservation Fee;

        3. request copies of your Documents (as set out in section 5.1.5); and contain a copy of these Terms

        4. unless you have completed an Online form you are required to sign and return these Terms to us confirming your acceptance of these Terms (please see the final page of these Terms for where to sign). Please note that you will not be required to do this where you have already accepted these Terms by completing an Online Form.

      4. If you have confirmed your intention to purchase a Used Car, we will remove the Used Car from sale and assign that Used Car a "reserved" status for a maximum period of twenty four (24) hours, or as otherwise agreed in writing by us, from when we send to you the Reservation Email or confirmed over the telephone that we have initial reserved the email (whichever is relevant), to give you time to (1) make payment of the Reservation Fee (as relevant), (2) provide the Documents to us and (3), accept the Terms (together the "Actions"). If you fail to perform all of the Actions:

        1. within twenty four (24) hours of the time of the Reservation Email being sent to you; or

        2. where you wish to pay the full Purchase Price without payment of the Reservation Fee, within the time period notified to you by us,

        then we reserve the right to remove the reserved status from the Used Car on the Website (and refund to you any Reservation Fee paid by you), allowing other potential customers to reserve and/or purchase the Used Car.

      5. You must provide us with copies of proof of your identity and proof of your address by email. The identity documents that we require you to provide to us will be (1) set out in the Reservation Email, or (2) in the case when you wish to pay the full Purchase Price without the payment of the Reservation Fee, as notified by us to you over the telephone or by email (the "Documents").

      6. Once the Actions are completed by you, we will consider this as an order to purchase the Used Car and we will reserve the Used Car for a further seven (7) days or such other period of time as agreed between the Parties, following the date that the final Action is completed by you ("Reservation Period").

      7. At any time following your Enquiry and/or after you have reserved a Used Car (including after you have provided us with the Documents), we may contact you to say that we cannot accept your order to purchase the Used Car. This will typically be for one of the following reasons:

        1. the Used Car is unavailable;

        2. you are not allowed to buy the Used Car from us (for example, because you have failed any of the checks carried out by following our receipt of the Documents);

        3. we are not allowed to sell the Used Car to you (for example, because to do so may be a breach of an applicable law or regulation to which we are legally bound);

        4. you have ordered too many Used Cars (for example, if we suspect that you may be purchasing vehicles not in your capacity as a consumer, or if we have reasonable grounds to suspect money laundering); or

        5. there has been a mistake on the pricing or description of the Used Car, in which case, the procedures in sections 4.2.4 and/or 4.2.5 (as relevant) shall apply.

    2. Payment of the Purchase Price

      1. Once the Actions are fulfilled to our satisfaction, we will send you an email ("Balance Email"), within this email we will ask you to pay to us the Purchase Price, less any Reservation Fee already paid by you in accordance with section 5.1.3a) and/or Trade-In Vehicle Amount ("Balance Payment"). The Balance Payment amount will be set out in a sales invoice which will be attached to the Balance Email.

      2. The Balance Payment is to be paid by you to us by the earlier of (1) the expiry of the Reservation Period or (2) the delivery to you or the collection by you of the Used Car. Please note that full payment in clear funds must be made before the Used Car is be collected by you or delivered by us to you (as applicable). We do not accept Balance Payments in cash.

      3. The Balance Payment must be paid by bank transfer and/or credit card and/or debit card, referencing the Used Car registration number, to the following bank account:

        Payment details

      4. The Balance Payment must be made from a bank account registered in the name of the person identified in the Documents.

      5. We will acknowledge receipt of your Balance Payment by either email or telephone as soon as possible.

      6. Failure to pay the full amount of the Balance Payment within the timeframe stipulated in section 5.2.3, may (at our discretion):

        1. result in us, acting in good faith, assuming that you intended to cancel your order. As a result, we may remove the "reserved" status from the Used Car and place it back on sale without any liability to you; or

        2. result in us charging interest to you on the overdue amount at the rate of 2% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

      7. We will only accept your order when you have completed all the Actions, and we have received your Balance Payment. We will then confirm your order is accepted by either email and telephone. At this point:

        1. a legally binding contract will be in place between you and us for the purchase of the Used Car; and

        2. we will contact you to arrange delivery or collection of the Used Car.

      8. A receipt of payment, in the form of a receipted invoice, will be sent to you by email within two weeks of delivery or collection of the Used Car for your records.

    3. Trade-In Vehicles

      1. If you wish to use a Trade-In Vehicle as part payment against the Purchase Price, we will ask you several questions in respect of the Trade-In Vehicle in order to assist us with determining a Trade-In Vehicle Amount ("Request"). You agree to provide answers to our Request and any additional information requested by us (such as photographs and vehicle documentation) as soon as possible and in any event within three (3) days of our request. You confirm that (1) any information you provide in response to a Request is true and accurate at the time of submitting it to us, and (2) you failed to disclose any information which may have an impact on the value of the Trade-In Vehicle.

      2. Subject to you providing all the information set out in section 5.3.1, we will provide you with a Trade-In Vehicle Amount for the Trade-In Vehicle via email, to the email address provided in the Enquiry. You must confirm in writing via email, whether you accept or reject our Trade-In Vehicle Amount.

      3. If your Trade-In Vehicle is accepted by us and you accept the Trade-In Vehicle Amount offered by us, you will hand over your Trade-In Vehicle (1) to us on the same time that you collect your Used Car, or (2) to the person who delivers your Used Car to you.

      4. You agree that, on the point of handover as detailed in section 5.3.3:

        1. the Trade-in Vehicle must be in the same condition as described to us in response to the Request. "Same condition" means: complete, in the same technical condition and with no extra damage to the interior and/or exterior. Should the Trade-In Vehicle not be in the same condition, we shall have the option to terminate our contract between you and us for the purchase of the Used Car, partially or in its entirety;

        2. you will hand the Trade-in Vehicle over to us without any third parties having any right(s) to it (including that you will have resolved any outstanding finance associated with the Trade-In Vehicle). In some circumstances, we may ask you to provide proof of this and you agree to provide this proof within two (2) days of our request. You warrant that the Trade-In Vehicle is returned to Us with full unencumbered title;

        3. where we give our prior written agreement, it may be possible for you to cancel your trade-in option prior to the delivery of the Used Car. If we approve your trade-in cancellation, you shall owe the full Balance Payment for the Used Car, without taking into account the value of the Trade-In Vehicle Amount. Nothing in this section affects your general rights of cancellation under section 6 (below);

        4. in addition, you will remain fully responsible for all (statutory) obligations and/or liabilities associated with (the use of) the Trade-In Vehicle which arose during the time Trade-In Vehicle was in your possession; and

        5. if you do not meet your obligations under this section, and we incur costs as a result, you will reimburse us for these costs.

    4. Preparation and Warranty

      1. The Used Car will be sold to you RAC approved, which means that an RAC Approved Garage will have performed an RAC 82 point check ("RAC Check") on the Used Car before it is supplied to you. If the RAC Check identifies any work is required to bring the Used Car to a saleable condition as a result of the RAC Check, we will have arranged this work to be undertaken no later than the day we deliver the Used Car to you or you collect the Used Car from us. Each Used Car we supply will have a valid MOT, which has no less than six (6) months remaining.

      2. A standard twelve (12) month "RAC Warranty" shall be provided to you in respect of the Used Car you purchase from us which shall start on either the date you purchase the Used Car, or the date the Used Car's manufacturer warranty expires, whichever is the later ("Warranty"). Please note that the RAC will provide one of three levels of Warranty (Platinum, Gold and Standard). The RAC shall decide the level of Warranty that will apply in respect of the Used Car (taking into consideration several facts including the condition of the Used Car). We are only responsible for confirming to you what level of Warranty is being provided by the RAC, which we shall do following receipt of the Balance Payment. You can find more details about the Warranty, including the different levels of cover on our Website

      3. The RAC will ask you to sign the terms of the Warranty before you can benefit from the Warranty. You understand that you will need to comply with the terms of the Warranty. You also understand that any dispute that arises in respect of the Warranty, the Warranty terms and conditions will apply.

    5. Delivery or Collection

      1. During the order process we will let you know when we will provide the Used Car to you. You will have the option to either (1) collect the Used Car from us, or (2) ask us to arrange delivery of the Used Car to you. Following acceptance of your order, we will contact you to agree a delivery date or collection date, such date being within three (3) days after the day on which you pay the Balance Payment to us, or such other date as agreed between the Parties.

      2. If you have chosen for us to deliver the Used Car to you, the delivery location will be the delivery address requested by you and agreed by us. Please be aware that you may be required to pay a delivery charge. Any charges which may apply to the delivery will be discussed and agreed before we send you the sales invoice for payment of the Balance Payment, and any such delivery cost will be set out in that sales invoice.

      3. If you have chosen to collect the Used Car from us, the collection location will be our Premises, or another collection address determined by us and notified to you in advance. You can collect the Used Car from us at any time during our working hours of 09.00 a.m. to 18.00 p.m. on weekdays (excluding public holidays) and 10.00 a.m. to 16.00 p.m. Saturdays on the agreed collection date. Such date must be within seven (7) days of us accepting your order.

      4. Where we have agreed to deliver the Used Car to you, we will use reasonable effort to deliver the Used Car on your desired delivery date. If we are unable to deliver the Used Car to you on your desired delivery date, we will contact you to notify you of this and we shall offer you an alternative delivery date. If you have arranged for delivery of the Used Car, it is your responsibility to receive delivery at the agreed time and place. You will have to pay in full for any unsuccessful delivery attempt, as well as for redelivery.

      5. Where we have agreed for you to collect the Used Car from us, we will use reasonable effort to make available the Used Car at the collection location on your desired collection date. If we are unable to make the Used Car available to you on your desired collection date, we provide you with as much advance notice as is reasonably possible in the circumstances.

      6. If our supply of the Used Car (by either delivery or collection) is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

      7. The Used Car will be your responsibility from the time we deliver the Used Car to the agreed delivery address or you, or a carrier organised by you, collect it from us.

      8. You own the Used Car once we have received payment of the Price Purchase in full.

  6. 14 Day Cancellation

    1. In accordance with your statutory rights, you have the right to cancel the purchase of the Used Car within fourteen (14) days of delivery or collection (whichever relevant) of the Used Car subject to the terms of section 6.5. You do not need to give us any reason for cancelling your purchase.

    2. For the cancellation right in section 6.1, the cancellation period starts the day after the date the Used Car is delivered to you or collected by you or your third party courier (whichever is relevant) and finishes fourteen (14) days after that date, unless that day is a Saturday, Sunday or public holiday in England, in which case it will end the day after.

    3. Any refund will be returned to you, using the method of payment used by you for the payment of the Balance Payment within, the earlier of (a) fourteen (14) days of receipt by us of the returned Used Car, or (b) if we have agreed to collect the Used Car, 14 days from the day after the day on which you informed us of your intention to exercise your right to cancel under this section 6. If you have sold a Trade-In Vehicle, we will refund You the Trade-In Vehicle value only (using the method of payment you used to pay the Balance Payment) and the Trade-In Vehicle will not be returned to you.

    4. Your notice to cancel should be provided by email to sales@oodlecars.co.uk clearly stating that you wish to cancel the contract for the purchase of the Used Car. You can use the model cancellation form set out Schedule 1.

    5. Your right to cancel is subject to the following conditions:

      1. you must return the Used Car to us in the condition it was in at the time of delivery to you or collected by you. This means, without limitation, in the same technical condition and with no damage to the interior and/or exterior of the Used Car (beyond any damage that existed at the point of the initial delivery or collection of the Used Car).

      2. We will inspect the Used Car within three (3) days of its return to us, and we reserve the right to deduct the following amounts, from the final amount refunded to you:

        1. a usage charge of £1.50p per mile; and

        2. any other amounts required to return the Used Car to the condition it was in at the time of delivery to you, or collection by you.

      3. The usage charge referred to above only applies to mileage over and above an initial mileage of thirty (30) miles incurred by you from the date of delivery or collection (as applicable). We believe that thirty (30) miles is sufficient for the purposes of establishing the nature of the Used Car. For further information on how this usage charge is calculated, whether you may be charged a usage charge on return of the Used Car to us, or to dispute an amount deducted from a refund provided to you, please contact us at sales@oodlecars.co.uk. This does not affect your rights under consumer law.

      4. If the Used Car is returned with less fuel in the tank than at the time of delivery to you or collection by you, we reserve the right, entirely at our discretion to deduct the cost of the difference from the amount refunded to you.

      5. All documentation, keys and extras/items detachable from the Used Car (e.g. parcel shelf, spare tyre etc.) provided with the Used Car at the time of delivery or collection must be returned at the same time as the Used Car. We reserve the right to deduct any costs incurred by us to replace any documentation or other items not returned to us from the amount refunded to you.

      6. You are responsible for ensuring the Used Car is insured and that any applicable road fund tax is paid for the Used Car from the day the Used Car is delivered to you or collected by you, up to the time the Used Car is collected by us or returned by you together with any other obligations and/or liabilities associated with the use of the Used Car which arose during the time the Used Car was in your possession. We reserve the right to deduct any costs incurred by us in relation to these obligations or liabilities. It is also your responsibility to ensure any insurance is cancelled on return of the Used Car to us.

      7. You are responsible for ensuring that any finance secured on the Used Car is settled prior to return of the Used Car to us and will supply evidence of such settlement on demand to us. You warrant that the Used Car is returned to us with full unencumbered title.

    6. If you exercise your right to cancel, the following shall apply to the return of the Used Car to us:

      1. if we delivered the Used Car to an agreed delivery address, you have the right to choose to either:

        1. have us collect the Used Car from you at the same address (unless agreed otherwise) within 14 days after the day on which you told us you wished to cancel, subject to payment by you to us of a collection fee. The collection fee shall be based on our direct costs incurred in respect of collecting the Used Car from you. We will inform you of the collection fee within forty eight (48) hours of us receiving your notice of cancelation; or

        2. return the Used Car to us at our Premises (or such other location as agreed) without undue delay and in any event not later than 14 days after the day on which you told us you wished to cancel. If you chose to return the Used Car to us, you shall be responsible for all costs incurred in returning the Used Car to us.

      2. if you collected the Used Car from our Premises, it shall be your responsibility to return the Used Car to us at our Premises (or such other location as agreed). If you chose to return the Used Car to us, you shall be responsible for all costs incurred in returning the Used Car to us.

    7. During the period from you exercising your right to cancel and the Used Car being back in our possession (in accordance with section 6.6), you shall not use the Used Car in anyway and you shall keep the Used Car insured and taxed until it is back in our possession.

  7. Our rights to end the contract

    1. We may end our contract for the Used Car at any time by writing to you if:

      1. you do not make any payment to us when it is due, and you still do not make payment within five (5) days of us reminding you that payment is due;

      2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Used Car, for example, the Documents and delivery address;

      3. you do not allow us to deliver the Used Car to you or do not collect the Used Car from us within a period of seven (7) days from the date you made the Balance Payment, or such other time as agreed between the Parties.

    2. If we end the contract in any of the circumstances set out in section 7.1, we will refund any money you have paid in advance for the Used Car at the point of termination, but we may deduct or charge you reasonable compensation for the net costs we incur as a result of your breaking the contract.

  8. If there is a problem with the Used Car

    1. If you have any questions or complaints about the Used Car, please contact our customer service team on the details at the beginning of these Terms.

    2. We are under a legal duty to supply the Used Car that is in conformity with this these Terms. You are also entitled to certain key legal rights in respect of the Used Car. For detailed information of these rights please visit the Citizens Advice website www.adviceguide.org.uk or

  9. Our responsibility for loss or damage suffered by you

    1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failure to comply with these Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

    2. Nothing in these Terms excludes, limits (or is intended to exclude or limit) our liability for:

      1. death or personal injury caused by our negligence or that of our employees, agents or subcontractors;

      2. fraud or fraudulent misrepresentation by us or our employees;

      3. breach of your legal rights in relation to your purchase of the Used Car, in particular, any rights under consumer protection laws which we cannot lawfully exclude.

  10. How we may use your personal information

    We will only use your Personal Information as set out in our Privacy Policy, which you can access on our Website or via the following link: https://www.oodlecars.co.uk/privacy-policy.php

  11. Other important terms

    1. We shall not be liable for any delay in or failure to perform our obligations under these Terms if that delay or failure is caused by circumstances beyond our control, including strikes, epidemic or pandemic, lockouts or other industrial disputes (whether involving our workforce or any other party's workforce), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractor.

    2. This contract is personal to you and you may not, without the prior written consent of us, assign or dispose of it. We shall be entitled at any time to assign the contract in whole or in part.

    3. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

    4. Each of the sections of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

    5. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

    6. These Terms are governed by the laws of England and Wales, and you can bring legal proceedings in respect of the Used Car in the English & Welsh courts. If you live in Scotland you can bring legal proceedings in respect of the Used Car in either the Scottish or the English & Welsh courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Used Carin either the Northern Irish or the English & Welsh courts.

    7. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to submit a dispute for online resolution to the European Commission Online Dispute Resolution platform.

  • Schedule 1

    Model Cancellation Form

    (Complete and return this form only if you wish to withdraw from the contract)

    To Oodle Financial Services Limited trading as "Oodle Cars" with registered office of One Callaghan Square, Cardiff, CF10 5BT.

    I hereby give notice that I want to cancel my contract of sale of the following Used Car

    Order Number: [Insert details]

    Used Car Make: [Insert details]

    Used Car Model: [Insert details]

    Ordered on [Insert date]

    Name of consumer: [Insert full name]

    Address of consumer: [Insert full address]

    Signature of consumer (only if this form is notified on paper) ___________________________

    Date [Insert date]

    Conclusion of the contract

    If you did not complete an Online Form (i.e. you contacted us by email or telephone), then in accordance with section 5.1.3(d)) please sign and return these signed Terms to us at sales@oodlecars.co.uk. By signing the below, you confirm that you have read the Terms and agree to be bound by them in respect of an Enquiry, reservation and/or purchase of a Used Car. Please note that you will not be required to do this where you have already accepted these Terms by completing an Online Form

    Signed by you:

    ___________________________

    Signed by Oodle Financial Services Limited:

    ___________________________

    Name (please print):

    ___________________________

    Name (please print):

    ___________________________

    Date:

    ___________________________

    Date:

    ___________________________

Download a copy these Terms and Conditions
Happy Family
  • It was an absolute pleasure purchasing my SLK200 as a little summer runabout from the team at Oodle Cars. The service was superb- very knowledgable staff and extremely quick to get me all sorted within hours. The car is in great condition and has obviously been well cared for. I would thoroughly recommend!
    Mark B